Desktop Support Officer
Core
Troubleshoot computer OS/peripherals, install hardware/software, and support end-users across Windows, Apple, and virtual environments.
Role type
Desktop Support Officer
Builds
IT support services for end-users
Domain
IT Infrastructure / Desktop Support
Deliverable
client delivery
Required skills
Windows OS troubleshooting, hardware/software installation, SCCM, Active Directory, Exchange, Apple OS, printer support, MS Office tools, virtual operating systems
Preferred skills
time management, resource management, analytical problem-solving, customer service, independent work, collaborative teamwork
Technologies
Windows 7/8/10, Windows XP/Vista, Apple OS, SCCM, Active Directory, Exchange, MS Office, PCLaptop hardware/peripherals, printers, mobile devices
Responsibilities
Troubleshoot computer OS and peripherals, handle different PC operating systems, perform hardware and software installation, support printers, install and troubleshoot MS Office tools, support a variety of technologies and services
Seniority
Individual Contributor