Senior Customer Quality Engineer - Data Center Networking Products
Core
Lead customer quality engagements for strategic Data Center, Networking, and AI Infrastructure customers, serving as the primary quality interface to drive satisfaction and issue resolution.
Role type
Senior Customer Quality Engineer (CQE)
Builds
AMD's portfolio of networking solutions including DPUs, SmartNICs, AI-NICs, and high-speed Ethernet adapters
Domain
Semiconductor, Data Center Networking, AI Infrastructure
Deliverable
client delivery
Required skills
Customer Quality Engineering, Reliability Engineering, Failure Analysis, Root Cause Analysis (RCA), 8D methodology, FMEA, Six Sigma, Cross-functional problem-solving, Executive communication, Data-driven insights
Preferred skills
Semiconductor manufacturing knowledge, Hyperscale cloud customer support, x86 processor/AI accelerator experience, PCIe/NIC/SmartNIC/DPU expertise, Server platform knowledge
Technologies
DPUs, SmartNICs, AI-NICs, High-speed Ethernet adapters, PCIe cards, x86 processors, AI accelerators, Storage networking
Responsibilities
Own customer quality scorecards, Lead critical escalations and root-cause investigations, Support new product introductions, Provide technical guidance on customer issues and failure analysis, Lead customer audits and executive reviews, Act as the voice of the customer
Seniority
Senior, hands-on IC
