eCommerce Operations Team Leader
Core
Lead eCommerce operations and order fulfillment for a global Australian retail group, optimizing the digital customer journey and connecting online promises to real-world delivery.
Role type
eCommerce Operations Team Leader (Hands-on IC with team leadership)
Builds
Online order fulfillment processes and digital customer experiences for millions of customers
Domain
Retail / eCommerce / Logistics
Deliverable
product features
Required skills
Team leadership and mentoring, Order fulfillment management, Process improvement and efficiency optimization, Stakeholder management, Data analysis and KPI reporting, Operational problem-solving
Preferred skills
Experience in fast-paced retail or logistics environments
Technologies
None explicitly stated
Responsibilities
Lead and mentor a team of eCommerce Operations Administrators, Oversee and optimize the order fulfillment process from picking to shipping, Handle complex online order inquiries and escalations, Identify bottlenecks and drive continuous process improvement initiatives, Collaborate with store teams and senior stakeholders, Prepare and present KPI reports to senior leaders
Seniority
Mid-level, hands-on IC with team management