Business and Process Analyst | Client Onboarding
Core
Redesign end-to-end client onboarding processes to capture data once, standardize workflows, and enable automation within PwC Australia.
Role type
Senior Business and Process Analyst (Client Lifecycle)
Builds
Streamlined, risk-robust client onboarding pathways and automation opportunities for PwC's client-facing and risk teams.
Domain
Professional Services / Financial Services
Required skills
End-to-end process optimization, BPMN process mapping, Lean/Six Sigma, requirements elicitation, backlog refinement, automation opportunity identification, stakeholder facilitation, process performance measurement
Preferred skills
Process mining (Signavio, Celonis), CRM/workflow platforms (Salesforce), Agile/Waterfall delivery, AI fluency
Technologies
Visio, Miro, Microsoft Whiteboard, Jira, Signavio, Celonis, Salesforce
Responsibilities
Lead discovery and current-state mapping of onboarding processes; diagnose root causes and prioritize redesign opportunities; design future-state processes and user journeys; define data capture and business rules; translate designs into requirements and user stories; support pilots and process testing; facilitate workshops to build shared understanding.
Seniority
Manager, hands-on IC
