Delivery Engagement Specialist (DES)
Core
Drive end-to-end coordination of enterprise service delivery for telecommunications, technology, and network engineering teams, acting as the central point of contact for provisioning, work orders, and incidents.
Role type
Senior IC delivery engagement specialist (telecoms)
Builds
Enterprise service delivery outcomes across technical and business teams
Domain
Telecommunications / Network Engineering / IT Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
End-to-end delivery coordination, stakeholder engagement, risk management, project planning, dependency management, escalation handling, reporting, workflow alignment
Preferred skills
Experience with provisioning, work orders, incidents, network delivery, service operations
Technologies
None explicitly stated
Responsibilities
Own coordination of end-to-end delivery activity including provisioning requests and incidents; Build delivery plans and coordinate actions across teams; Serve as central point of contact for delivery queries and escalations; Lead follow-ups to keep commitments on track; Maintain delivery trackers and provide weekly reporting; Identify risks and drive mitigation actions; Remove blockers by aligning stakeholders; Translate technical issues into clear updates for stakeholders
Seniority
Senior, hands-on IC
