Data Operations Lead
Core
Ensures end-to-end delivery, quality, and reliability of Enrollment data operations and data exchange processes for health insurance clients.
Role type
Senior individual contributor data operations lead
Builds
Reliable enrollment data pipelines and operational workflows
Domain
Health insurance / Data operations
Required skills
Advanced SQL Server/Transact-SQL, Control-M job scheduling, root-cause analysis, SOP development, cross-timezone coordination, batch job management, outage resolution
Preferred skills
Healthcare claims/enrollment platform experience, offshore team management, statistical modeling, ITIL certification
Technologies
MS SQL, Oracle, Control-M, SQL Server
Responsibilities
Execute and monitor time-sensitive US business hour operational activities; lead troubleshooting and root-cause analysis for production issues; own and improve SOPs and runbooks; coordinate shift handoffs between onshore and offshore teams; report SLA performance and risks; lead outage resolution after patching.
Seniority
Senior, hands-on IC