Senior Machine Support Specialist
Core
Diagnose complex mechanical, electrical, and hydraulic issues in agricultural machinery to ensure uptime and support dealer networks.
Role type
Senior Machine Support Specialist (IC)
Builds
Field service solutions and diagnostic workflows for agricultural equipment
Domain
Agriculture / Heavy Equipment / Mechanical Engineering
Deliverable
client delivery
Required skills
diagnose complex mechanical/electrical/hydraulic issues, read schematics, understand equipment operation, use diagnostic tools, identify root causes, author technical documentation, coach dealers, deliver technical training
Preferred skills
experience with agricultural equipment, farming operations, precision agriculture technology, agricultural or heavy equipment service operations
Technologies
CAN-bus, Ethernet systems, diagnostic tools
Responsibilities
Work with dealers and factories to resolve complex technical issues, research solutions and document them in databases, communicate issues to engineering and manufacturing teams, act as Unit DTAC lead providing technical support and workflow direction, travel to the field to collect failure data, coach dealers on service center usage
Seniority
Senior, hands-on IC