Registered Nurse - Phone Counsellor
Core
Deliver evidence-informed telephone counselling and clinical support for individuals with drug or alcohol-related problems to prevent harm and facilitate recovery.
Role type
Registered Nurse – Phone Counsellor (Clinical Support)
Builds
Telephone assessment, counselling, treatment, and referral pathways for clients and their families.
Domain
Healthcare – Substance Misuse / Addiction Services
Deliverable
client delivery
Required skills
harm minimisation, relapse prevention, motivational interviewing, telephone assessment, brief interventions, multidisciplinary collaboration
Preferred skills
conflict resolution, negotiation, quality improvement, mentoring new staff
Responsibilities
Conduct telephone assessments and provide brief interventions; connect callers with appropriate care; participate in quality improvement activities; assist in orienting and supporting new team members; resolve local service delivery problems.
Seniority
Mid-level, hands-on IC