Customer Accounts Officer
Core
Process customer accounts, manage debt recovery, and handle billing administration for aged care services.
Role type
Customer Accounts Officer
Builds
Billing systems, debt management processes, and customer payment records for residential care and home care clients.
Domain
Health Care / Aged Care
Required skills
Accounts receivable knowledge, Microsoft Office Suite, financial system proficiency, debt recovery processes, billing administration, data accuracy
Preferred skills
Home care service support experience, community service experience, proactive relationship building
Responsibilities
Process customer accounts and debt management, reconcile customer payments, facilitate fee runs and direct debit processing, assist with RAD refunds and collections, handle customer queries, process account adjustments and refunds.
Seniority
Individual Contributor