Sales - Customer Operations Manager
Core
Ensures seamless execution of the sales cycle from order receipt to delivery, providing operational support to Major Account Managers and leading the internal Customer Operations Team.
Role type
Senior Customer Operations Manager
Builds
Operational health of customer orders, requests, and service outcomes for key retail and wholesale clients.
Domain
Retail supply chain and logistics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> client delivery
Required skills
Team management and performance coaching, order management and accuracy oversight, shortage and stock redistribution strategy, delivery troubleshooting and escalation, claims investigation and resolution, cross-functional coordination between sales and logistics, continuous process improvement, OH&S compliance enforcement.
Preferred skills
Experience with retail customer portals, knowledge of logistics compliance documentation, emergency response planning.
Technologies
Retail customer portals, internal order management systems, reporting tools.
Responsibilities
Conduct performance appraisals and provide coaching to team members, lead communication strategies for production shortfalls, act as primary escalation point for logistics friction, oversee investigation and resolution of delivery claims, maintain safety and housekeeping programs, provide real-time updates on transport delays to sales teams.
Seniority
Senior, hands-on IC with team leadership
