Engineering Tech Lead
Core
Lead developer and player-coach building real-time AI CX tools (automated QA, conversational analytics, agentic automation) for enterprise clients.
Role type
Senior IC Engineering Technical Lead (Real-time AI/Platform)
Builds
Voice, desktop, intelligence, and AI combined into a single real-time platform; event-driven, high-throughput, low-latency services.
Domain
Customer Experience (CX) / Artificial Intelligence / Real-time Systems
Deliverable
production ML models | product features | infrastructure
Required skills
Go (expert), system design, real-time architecture, AI/ML pipelines, event-driven systems, code review, team leadership, debugging, rapid prototyping
Preferred skills
Experience with NATS-class event buses, WebSocket backends, RAG, streaming inference, CCaaS/CRM/telephony connectors
Technologies
Go, NATS, WebSocket, AI/ML frameworks, CCaaS, CRM, SIP/RTP
Responsibilities
Write the hardest code in the squad while leading; build Go services on the event bus, AI/ML services, or connector frameworks; own latency budgets and committed timelines; set patterns and raise the code-review bar for the team.
Seniority
Senior, hands-on IC with leadership responsibilities