Senior Customer Architect
Core
Design scalable solutions spanning product configuration, integrations, business processes, and operational workflows for restaurant operators while identifying and building AI-powered applications to solve complex business problems.
Role type
Senior Customer Architect (AI & Automation)
Builds
AI-powered agents, custom applications, automations, and intelligent workflows for enterprise restaurant customers
Domain
SaaS / Restaurant Management / AI & Automation
Deliverable
production ML models | product features
Required skills
AI application architecture, agent development, automation design, integration design, workflow optimization, solution prototyping, deployment, cross-functional strategy
Preferred skills
Experience with Claude Code, Codex, or similar AI development tools
Technologies
Claude Code, Codex
Responsibilities
Partner with Strategic Customer Success Managers to serve as technical advisor for complex enterprise environments; Diagnose technical and operational challenges to design scalable solutions; Identify opportunities for AI and automation to eliminate manual work; Architect and build AI-powered solutions from concept to deployment; Drive cross-functional alignment to define technical strategy and resolve complex challenges
Seniority
Senior, hands-on IC
