UXD Lead / Senior Manager
Core
Strategic Product Design Chapter Lead owning experience design and governance for Netbank Payments, shaping customer experiences across Netbank, CommBank app, and website.
Role type
Senior Manager, Product Design Chapter Lead
Builds
Digital experiences for Payments in Netbank, CommBank app, and CommBank website
Domain
Retail Banking Services, Fintech, Payments
Deliverable
production ML models | product features
Required skills
Strategic experience design, dual-track discovery and delivery, team leadership and mentorship, portfolio planning and estimation, conceptual interaction design, information architecture, stakeholder management, regulated environment experience
Preferred skills
Payments and web channels experience, scaling mature design systems
Technologies
Design systems, customer research tools, behavioural analytics tools, digital analytics platforms
Responsibilities
Creating and evolving experience strategy and roadmap for Payments, leading dual-track discovery and problem framing, visioning and concepting for future experiences, outcome-led delivery with product owners, scoping and planning portfolio initiatives, collaborating with cross-functional stakeholders, leading design practice and capability development, managing team goals and performance, overseeing design operations, advocating for design methodology across the organization
Seniority
Senior Manager, hands-on IC with direct reports