Senior Engineer
Core
Senior IP networking engineer providing hands-on technical support for complex broadcast and live event technology cases across the APAC region.
Role type
Senior IC IP Networking Engineer
Builds
Technical support and escalation resolution for broadcast/live event clients
Domain
Broadcast and live event technology
Deliverable
client delivery
Required skills
TCP/UDP, VLANs, multicast, PTP, Cisco networking, broadcast/pro-audio/media/OT background, mentoring
Preferred skills
Salesforce CRM experience
Technologies
Cisco, Salesforce
Responsibilities
Provide hands-on technical support on complex customer cases involving IP networking; Mentor and support engineers across the APAC team; Handle sensitive customer relationship matters like billing disputes or SLA concerns; Build familiarity with case follow-up discipline and customer engagement processes via Salesforce
Seniority
Senior, hands-on IC with mentoring experience
