Service Delivery Manager
Core
Leading end-to-end coordination, oversight, and continuous improvement of service delivery for participants across Supported Independent Living (SIL) and community access programs.
Role type
Senior operational manager (disability services)
Builds
Safe, compliant, person-centred support services for participants with complex needs
Domain
Disability services / NDIS / Aged Care
Required skills
workforce planning, rostering management, stakeholder engagement, incident escalation, compliance monitoring, quality assurance, operational decision-making, team leadership
Preferred skills
knowledge of NDIS Practice Standards, experience with SIL models, understanding of SCHADS Award provisions, cultural safety and trauma-informed practice
Technologies
rostering systems
Responsibilities
Oversee participant services across SIL and community programs; manage workforce coordination and after-hours escalations; monitor WHS, incidents, and risks; support audits and continuous improvement; build relationships with participants, families, and multidisciplinary teams; provide operational guidance to Team Leaders.
Seniority
Senior, hands-on IC