Product Manager, Deposits Portfolio
Core
Develops and implements product strategies to drive customer engagement with the payments and spending portfolio, supports the development and launch of new products to market, optimizes existing processes, and improves the customer experience.
Role type
Product Manager, Deposits Portfolio
Builds
Payments and spending portfolio products, PC Money Account
Domain
Canadian Banking / Financial Services
Deliverable
product features
Required skills
Product strategy, Customer lifecycle management, Data analysis, Change management, Risk and compliance management, Competitive analysis
Preferred skills
None stated
Technologies
None stated
Responsibilities
Support the implementation of key projects with large multi-functional teams through ideation, requirements, implementation, and change management. Build strong knowledge of the PC Money Account product to identify opportunities to develop product features and functionalities. Leverage internal data and relevant information to make recommendations that help evolve the portfolio. Own the end-to-end process to create and implement customer lifecycle initiatives, including onboarding, retention, and engagement journeys. Collaborate with advertising agency partners and Data teams to bring customer lifecycle campaigns to life. Oversee continuous monitoring and management of product risks and compliance controls. Analyze and recommend customer experience enhancements for online banking to support product usability and engagement. Ensure the successful launch of new products or new features for existing products, and recommend improvements as needed. Use a broad strategic approach to understand competitors and help shape the 3-year plan for banking portfolio products.