Administration Manager (Emergency Department)
Core
Lead and manage the day-to-day operations of administrative support services within a busy 24-hour Emergency Department.
Role type
Senior IC Administration Manager (Healthcare Operations)
Builds
Efficient, responsive, and patient-centred administrative services for a public hospital emergency department.
Domain
Healthcare / Emergency Medicine Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, workforce planning, recruitment, rostering, performance management, data analysis, operational KPI monitoring, stakeholder management, compliance management, budget management
Preferred skills
Qualifications in Health, Business Management, or Administration, experience with patient administration systems
Technologies
Patient administration systems
Responsibilities
Lead, coach, and develop the Emergency Department administrative team; Manage workforce planning, recruitment, onboarding, rostering, leave, and performance management; Monitor activity, data quality, service performance, and operational KPIs; Analyse operational data and trends to identify efficiency opportunities; Develop and implement administrative procedures and quality assurance initiatives; Manage departmental resources and contribute to operational planning and budget performance; Support accreditation, licensing, compliance, and quality improvement activities; Partner with clinical and operational leaders to support patient flow and ED operations.
Seniority
Senior, hands-on IC