EAP Case Manager (Fixed Term Contract)
Core
First point of contact for EAP/Mental Health service users via helpline or chat, providing in-the-moment counselling, risk containment, and case management.
Role type
Senior IC EAP Case Manager / Clinical Counsellor
Builds
Clinical assessments, risk management plans, and referrals for employees and dependents
Domain
Mental health / Employee Assistance Programs (EAP)
Deliverable
client delivery
Required skills
Clinical assessment, risk management, brief therapeutic support, psychoeducation, case management, referral coordination, clinical database management, adherence to clinical protocols
Preferred skills
Experience with trauma, stress, relationship issues, child-related issues, anxiety, substance-related issues, high-risk cases (suicide, abuse), high-pressure environments
Technologies
Clinical database systems
Responsibilities
Provide first point of contact for service users via helpline or online chat; Support and contain service users with brief goal-focused therapeutic support and psychoeducation; Complete clinical assessments to determine service user needs; Conduct robust risk assessments and implement risk management plans; Identify and arrange appropriate support services; Accurately capture clinical information in the database; Adhere to clinical and operational protocols; Collaborate with global clinical teams and affiliate clinicians; Contribute to service and business development; Play an active role in governance and quality assurance
Seniority
Senior, hands-on IC