Floor staff – Kahii
Core
Ensure guest satisfaction by taking orders, delivering food and drinks, and managing payments in a Japanese-inspired café and cocktail bar.
Role type
Casual floor staff (hospitality)
Builds
A seamless guest experience from welcome to departure
Domain
Hospitality (Japanese-inspired café and cocktail bar)
Deliverable
product features
Required skills
Order taking, menu knowledge, POS system proficiency, payment processing, complaint resolution, responsible alcohol service
Preferred skills
Cocktail knowledge, coffee knowledge, wine knowledge, food pairing knowledge, problem-solving, time management
Responsibilities
Welcome guests and guide them to seats, introduce menus and describe offerings, make recommendations on specialties and pairings, take orders accurately, deliver food and drinks, adhere to safety standards, check quality and presentation, resolve guest needs, handle complaints, deliver checks and accept payment, work with bar and kitchen teams