Enterprise Architect CCM
Core
Lead the modernization and transformation of customer communication platforms, migrating legacy systems to cloud-based SaaS solutions and integrating Generative AI for intelligent content generation and automation.
Role type
Senior Enterprise Architect (Communication Services)
Builds
Cloud-native, microservices-based, API-driven customer communication platforms
Domain
Enterprise Architecture, Communication Services, Cloud Modernization, Generative AI
Deliverable
production ML models | product features
Required skills
Enterprise architecture strategy, CCM platform migration, Quadient Inspire, OpenText Exstream, cloud-native architecture (AWS/Azure/GCP), microservices, API integrations, Generative AI (GenAI), document composition, workflow automation, CI/CD pipelines, containerization (Docker/Kubernetes)
Preferred skills
TOGAF certification, AI-driven customer engagement, NLP, intelligent document processing, DXP, CDP
Technologies
Quadient Inspire, OpenText Exstream, AWS, Azure, GCP, Docker, Kubernetes, ChatGPT, Azure OpenAI, Google Gemini
Responsibilities
Define enterprise communication modernization strategies, lead migration of legacy CCM platforms to cloud SaaS, establish architectural blueprints for cloud-native platforms, integrate GenAI-driven automation, design multi-channel communication solutions, ensure security and compliance with regulations, provide technical leadership to development teams
Seniority
Senior, hands-on IC with strategic leadership
