Hotel Operations Manager - Brisbane Skytower
Core
Oversee day-to-day operations of Front Office, Night Operations, Housekeeping, and Maintenance for a 495-unit short-term letting property.
Role type
Hotel Operations Manager
Builds
Seamless guest service delivery and operational efficiency for a mixed-use residential building
Domain
Hospitality / Short-term letting
Required skills
Front Office operations, Night audit, Housekeeping management, Maintenance coordination, Team leadership, Budgeting, Guest service recovery, Property management systems
Preferred skills
RMS, Flexkeeping, ReviewPro, Mixed-use building operations, Strata arrangements
Responsibilities
Lead daily operations across Front Office, Night Operations, Housekeeping, and Maintenance; Manage staffing, rosters, and labour costs; Oversee housekeeping and maintenance priorities; Handle escalated guest complaints; Monitor guest feedback and operational reporting; Collaborate with Revenue and Reservations teams; Ensure workplace safety compliance.
Seniority
Senior, hands-on IC