After Hours Support
Core
Manage risks and provide remote operational support to frontline staff, clients, and stakeholders for a disability and community services organization during after-hours shifts.
Role type
Senior IC support operations specialist
Builds
Operational continuity and risk management for clients with disabilities, children, and youth
Domain
Social services / Disability support
Deliverable
client delivery
Required skills
risk management, remote assistance, stakeholder communication, incident reporting, rostering, compliance adherence, high-pressure decision making
Preferred skills
trauma-informed care, complex behavior management, community services qualification
Technologies
none stated
Responsibilities
Provide comprehensive remote assistance to frontline staff; manage risks associated to clients, staff, and stakeholders; respond to after-hours enquiries; provide qualitative checks and tasks for supported people; process referrals and manage scheduling; report incidents and detailed feedback; support staff onboarding; maintain confidential records and compliance standards.
Seniority
Mid-level, hands-on IC