Senior IT Systems Engineer
Core
Senior IT Systems Engineer responsible for automating core IT infrastructure, user lifecycle management, and incident response for a global tech company.
Role type
Senior IC IT Systems Engineer (Automation & Infrastructure)
Builds
Automated workflows for user onboarding/offboarding, hardware/SaaS compliance monitoring, and incident resolution processes.
Domain
IT Operations, Cloud Infrastructure, Identity Management, Process Automation
Required skills
Cloud infrastructure administration, Identity provider management (Okta), No-code automation tools, Scripting (Python, GAM), Incident management, Root cause analysis, Vendor relationship management, Technical mentorship
Preferred skills
Certifications in cloud platforms (GCP, Azure), Identity (Okta), or key SaaS products
Technologies
Okta, Google Workspace, Atlassian Suite, Zoom, Slack, Jamf, Intune, N8n, Zapier, Workato, Python, GAM
Responsibilities
Act as final technical authority and escalation point for complex system issues; Relentlessly automate manual processes like user lifecycle management; Own technical delivery and stability of company-wide events; Collaborate with internal teams to re-engineer workflows; Proactively analyze support ticket trends to eliminate service requests; Maintain and build a comprehensive knowledge base; Provide technical leadership and mentorship; Act as Incident Commander for core system incidents; Own the problem management lifecycle including RCA and permanent solutions.
Seniority
Senior, hands-on IC with leadership responsibilities
