Forward Deployed Engineer
Core
Own end-to-end engineering for strategic customer deployments, diagnosing problems, shipping fixes, and deciding which bespoke work becomes product features.
Role type
Senior IC Forward Deployed Engineer (Full-stack)
Builds
Custom customer deployments and product features for B2B companies
Domain
B2B SaaS, Customer Support, AI/LLM integration
Deliverable
production ML models | product features
Required skills
Full-stack development, system design, customer-facing problem diagnosis, rapid prototyping, product sense, stakeholder communication
Preferred skills
Experience with early-stage ambiguous environments, calm under pressure, ability to say no to unreasonable requests
Technologies
React, TypeScript, GraphQL, AWS, Cloudflare, LLM providers, GitHub Actions, Datadog, Terraform
Responsibilities
Work directly with customers to diagnose problems and scope fixes; Own system design for customer deployments; Explain technical plans and tradeoffs to non-engineers; Collaborate with Sales, CX, Product, and core Engineering to feed learnings into the roadmap; Help define the Forward Deployed function's operating model
