Staff UEFI/BIOS Development - Customer Application Engineer
Core
Staff-level Customer Application Engineer acting as the primary technical interface for BIOS, firmware, and platform issues for AMD Embedded and x86 customers.
Role type
Staff Customer Application Engineer (BIOS/Firmware)
Builds
BIOS/Firmware solutions, platform bring-up, and production readiness for customer systems
Domain
Semiconductor, Embedded Systems, x86 Computing
Required skills
BIOS/Firmware expertise, UEFI flows, platform initialization, ACPI/SMBIOS, secure boot, PCIe configuration, memory setup, structured problem solving, customer triage, cross-functional escalation management, board/system-level debug, JTAG/logic analyzer usage, Python/shell scripting
Preferred skills
10+ years in Customer Application Engineering, ODM/OEM engagement experience, RAS and power/performance configuration, Linux/Windows/embedded Linux knowledge, crash dump analysis, global cross-functional collaboration
Technologies
UEFI, ACPI, SMBIOS, PCIe, JTAG, Logic Analyzers, Oscilloscopes, Python, Shell Scripting, Linux, Windows, Embedded Linux
Responsibilities
Act as primary technical interface for customer issues and requirements; Support BIOS configuration, UEFI flows, and firmware debug; Own structured triage of customer issues including reproduction and data collection; Engage engineering teams for escalation and resolution; Support customer bring-up from prototype to production; Assess feature gaps and technical feasibility; Provide timely technical updates and workaround guidance; Enable field teams with technical guidance; Drive cross-functional closure and accountability; Contribute to design-win support and production readiness
Seniority
Staff, hands-on technical leader with strategic customer ownership
