Sr Prin IT Service Operations Specialist
Core
Define operational architecture, standards, and roadmaps for enterprise applications (Salesforce, Dynamics 365, ServiceNow) to ensure services are observable, secure, resilient, and ready for AI/automation.
Role type
Senior IC Enterprise Operations Architect
Builds
End-to-end observability, resilience standards, AI/automation roadmaps, and operational acceptance criteria for enterprise services.
Domain
Enterprise IT Operations, SaaS, Cloud, IT Service Management
Required skills
Enterprise architecture, observability, IT service management, resilience engineering, stakeholder leadership, AI/automation strategy, service mapping, integration patterns
Preferred skills
AIOps, event management, agentic workflows, knowledge graphs, SLOs, reliability engineering, Grafana
Technologies
Salesforce, Microsoft Dynamics 365, ServiceNow, Informatica IICS, Grafana
Responsibilities
Define target operational architecture and service boundaries; establish resilience and disaster-recovery standards; build AI and automation roadmaps; coach operations teams in architecture thinking; measure adoption and operational outcomes.
Seniority
Senior, hands-on IC
