Payroll Representative II
Core
Primary point of contact for assigned clients utilizing UKG Ready payroll and workforce management services, delivering customer support and resolving payroll inquiries.
Role type
Payroll Representative
Builds
Timely and accurate payroll service delivery for clients
Domain
HR Technology / Payroll
Deliverable
client delivery
Required skills
Payroll process knowledge, compliance requirements understanding, Excel proficiency, email communication, video meeting facilitation
Preferred skills
Customer service experience, account management experience, HR support experience, UKG products experience, other payroll platform experience
Responsibilities
Identify payroll issues, conduct research, provide effective solutions, write emails to clients, lead video meetings with clients, create payroll import templates in Excel