Senior Technical Support Engineer, Networking
Core
Senior Technical Support Engineer providing Tier 3 support for network equipment in data center/AI/storage/HPC environments.
Role type
Senior IC technical support engineer (networking)
Builds
Resolved technical issues and comprehensive solutions for customer problems
Domain
Networking infrastructure in data centers, AI, storage, and HPC
Deliverable
client delivery
Required skills
Network protocols (IP, L2, L3), LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP), IP Routing (OSPF, BGP, PIM), Virtualization (EVPN, VXLAN), Linux, Scripting, Ansible, Network equipment configuration (switches/routers)
Preferred skills
Linux/Unix administration, Ethernet (10/40 GigE), Infiniband, Clustering, Upper Layer Protocols (MPI)
Responsibilities
Install, support, and resolve technical issues; Develop and present technical solutions; Manage complex installations; Respond to customer inquiries; Conduct site visits and conference calls; Refine internal support processes
