Collection Analyst
Core
Manage overdue customer accounts, support timely collection of receivables, and reduce financial risk through accurate follow-up, reconciliation, and issue resolution.
Role type
mid-level accounts receivable analyst
Builds
accurate collection notes, account updates, and reporting to support visibility into outstanding receivables
Domain
industrial technology / EHSQ software
Required skills
account reconciliation, customer communication, data analysis, process improvement, Microsoft Office proficiency, knowledge of Generally Accepted Accounting Principles
Preferred skills
Salesforce experience, accounting software experience, software or subscription business experience
Technologies
Microsoft Office, Salesforce, SAP, PeopleSoft
Responsibilities
Follow up with customers by email or phone regarding overdue balances and payment timelines; Partner with customers to resolve past-due accounts, remittance deductions, and other accounts receivable issues; Perform account reconciliations, including cash-on-account reviews; Research and respond to internal inquiries related to customer account status, payment activity, and outstanding balances; Prepare and maintain accurate collection notes, account updates, and reporting; Identify opportunities to improve collection processes, customer communication, and overall accounts receivable efficiency.
Seniority
Mid-level, hands-on IC