Senior Staff Site Reliability Operations
Core
Senior technical individual contributor owning day-to-day site operations, Tier 3 escalations, and infrastructure reliability for a multi-site enterprise environment.
Role type
Senior Staff Site Reliability Operations (Technical Lead)
Builds
Site-level IT services, endpoint management, and compute infrastructure reliability
Domain
Enterprise IT Operations / Infrastructure
Required skills
Active Directory, Exchange hybrid, Windows/Linux server administration, virtualization, enterprise storage, datacenter hardware, endpoint management (Intune/Autopilot), database operations, networking fundamentals, scripting (Python/PowerShell/Bash), ServiceNow
Preferred skills
Engineering/lab/R&D environment support, site buildout/migration experience, executive support programs, AI-driven automation
Technologies
Active Directory, Entra ID, Exchange, Windows, Linux, macOS, M365, Intune, Autopilot, MECM/SCCM, Jamf, ServiceNow, PowerShell, Python, Bash
Responsibilities
Own day-to-day site operations including incidents, requests, and service quality; Serve as Tier 3 escalation owner for identity, messaging, compute, and endpoint; Drive critical issues into global platform teams; Act as technical lead for site SRO engineers; Partner with leadership and cross-functional teams on incidents and changes; Build automation for diagnostics and remediation
Seniority
Senior Staff, hands-on IC
