Senior Staff Software Engineer - Agentic Automation
Core
Design and implement agentic AI workflows to transform reactive IT support into strategic, automated resolution systems for NVIDIA enterprise infrastructure.
Role type
Senior Staff Software Engineer (Agentic Automation & Enterprise Systems)
Builds
AI-infused automated resolution systems, robust integrations across ServiceNow and identity management, and user-facing operational dashboards.
Domain
Enterprise IT, SaaS, Hybrid Cloud, AI/ML Operations
Deliverable
production ML models
Required skills
Agentic AI workflows, LLM-based agents, tool calling, RAG patterns, orchestration frameworks, ServiceNow integrations, identity management, incident management, root-cause analysis, systems thinking, full-stack engineering, backend development (Go, Python, Java), frontend development (React.js), large-scale system operations.
Preferred skills
Multi-agent systems, MCP servers, production-grade automation pipelines.
Technologies
ServiceNow, LLMs, RAG, React.js, Go, Python, Java, AI/ML platforms, hybrid cloud infrastructure.
Responsibilities
Design and implement agentic AI workflows using LLM-based agents and orchestration frameworks; Build robust integrations and automation pipelines across ServiceNow and enterprise SaaS; Triage and resolve Enterprise issues with a focus on automation; Trace and root cause complex, multi-system failures; Build and maintain runbooks and knowledge base articles; Mentor team members on troubleshooting methodology.
Seniority
Senior Staff, hands-on IC with mentorship responsibilities.
