Senior Hardware Product Quality Manager, PQM
Core
Senior Hardware Product Quality Manager supporting datacenter hardware quality initiatives by managing customer complaints, driving issue resolution, and analyzing reliability data.
Role type
Senior IC hardware product quality manager
Builds
Datacenter hardware products (GPUs, servers)
Domain
Semiconductor / Datacenter hardware
Required skills
8D problem solving, statistical analysis, root cause analysis, risk assessment, program management, customer interface, technical comprehension of electronics
Preferred skills
Semiconductor manufacturing (Si fab, Package assembly, Final test), SMT/PCBA practices, electronics reliability standards, server system hardware design
Responsibilities
Track key quality metrics and report to engineering/management, analyze quality/reliability data to identify trends and risks, manage critical customer incidents and coordinate cross-functional resolution, craft customer presentations on root cause and corrective actions, write and review 8D reports, lead internal problem resolution efforts, guide integration of AI tools into quality workflows
Seniority
Senior, hands-on IC
