Sr Software Development Engineer-(Salesforce)
Core
Senior Salesforce developer responsible for the administration, configuration, development, testing, and ongoing support of Salesforce Service Cloud and integrated enterprise applications supporting Customer Experience (CX) operations.
Role type
Senior IC Salesforce Software Developer
Builds
Scalable, high-quality Salesforce solutions and integrations for Customer Experience operations
Domain
Enterprise Software / Customer Experience (CX)
Deliverable
production ML models | product features
Required skills
Apex, Lightning Web Components (LWC), Salesforce Flow, SOQL/SOSL, REST APIs, Salesforce Service Cloud, SDLC, Agile/Scrum, Technical Leadership, Root Cause Analysis, Unit/Integration/UAT Testing
Preferred skills
Salesforce DevOps, Git, Azure DevOps, CI/CD pipelines, Jira, Confluence, Salesforce AI (Agentforce, Einstein), ServiceNow, Power BI
Technologies
Salesforce, Apex, LWC, Flow, SOQL, SOSL, REST APIs, Service Cloud, Azure DevOps, Jira, Confluence, ServiceNow, Power BI
Responsibilities
Design, develop, configure, test, deploy, and support Salesforce Service Cloud and integrated enterprise applications; Lead technical implementation of complex Salesforce enhancements; Collaborate with stakeholders to translate business requirements into scalable technical solutions; Provide technical leadership during solution design, code reviews, and development planning; Develop and support integrations between Salesforce and enterprise applications; Design, execute, and support unit, integration, regression, and UAT; Analyze and resolve complex production issues; Participate in Agile delivery processes; Mentor junior developers; Identify opportunities to improve operational efficiency through automation and AI; Develop and maintain technical documentation.
Seniority
Senior, hands-on IC with mentorship responsibilities
