Senior Customer Program Manager – AI Platform
Core
Drive planning and execution of technical and operational programs for key enterprise customers, cloud providers, and Tier-1 partners, specifically focusing on integrating complex AI model tech stacks from proof-of-concept to production deployment.
Role type
Senior Customer Program Manager (AI Platform)
Builds
AI model integration programs, production deployments, and customer qualification/validation efforts.
Domain
Artificial Intelligence, Cloud Services, Enterprise Software
Deliverable
production ML models
Required skills
Technical program management, AI Systems Orchestration, cross-functional leadership, global program coordination, hardware/software product development knowledge, data lifecycle management, synthetic data generation pipelines, world foundation models.
Preferred skills
Matrixed collaboration, conflict resolution, consensus-building, adaptability to rapid change.
Technologies
Generative AI architectures, large-scale compute resources, data curation pipelines, automated quality metrics.
Responsibilities
Define and manage program schedules and deliverables aligned with customer roadmaps; translate customer requirements into actionable tasks for engineering, quality, and sales teams; act as primary customer interface for technical discussions and status updates; drive program execution from design through production deployment; provide post-deployment sustaining support; communicate program health and risks to stakeholders; define strategy for integrating complex AI model tech stacks in customer environments.
Seniority
Senior, hands-on IC
