Service Center Manager - Riyadh, Saudi Arabia
Core
Lead and build Fluke's new service and calibration laboratory in Riyadh, Saudi Arabia, ensuring high-quality calibration and repair services while maintaining ISO/IEC 17025 accreditation.
Role type
Senior Service Center Manager / ISO/IEC 17025 Technical Manager
Builds
A high-performing calibration and repair service center for Fluke products in the Middle East
Domain
Industrial instrumentation, metrology, and calibration services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> physical/clinical work (calibration and repair services)
Required skills
ISO/IEC 17025 laboratory operations, calibration principles and uncertainty analysis, electrical measurement (DC/LF, RF, temperature, pressure), traceability and metrology best practices, operational leadership, team building, audit management, quality system compliance
Preferred skills
Launching or scaling a new service center, Middle East regulatory environment familiarity, digital calibration systems and laboratory automation, Fluke or similar instrumentation repair experience
Technologies
ISO/IEC 17025, ISO 9001, FBS toolset, digital calibration systems
Responsibilities
Provide full operational leadership for the Riyadh service center including calibration, repair, logistics, and customer support; Establish site goals, KPIs, and performance metrics; Manage daily operations to ensure on-time delivery and cost efficiency; Recruit, hire, train, and retain service center personnel; Serve as the primary point of contact for key customers; Maintain adherence to ISO 9001; Serve as the designated Technical Manager for the calibration laboratory; Accountable for internal audits, external assessments, and accreditation activities; Ensure compliance with Fluke service procedures and global calibration standards
Seniority
Senior, hands-on IC with strategic growth responsibilities