Senior Hardware Product Quality Manager, PQM
Core
Senior Hardware Product Quality Manager supporting NVIDIA's datacenter hardware quality initiatives by managing customer complaints, coordinating issue resolution, and driving root cause analysis.
Role type
Senior IC hardware product quality manager
Builds
Datacenter hardware products (GPUs, servers)
Domain
Semiconductor manufacturing and datacenter hardware
Required skills
8D problem solving, root cause analysis, customer complaint management, technical issue triage, crisis management, program management, stakeholder coordination, data analytics, MS Office proficiency
Preferred skills
Semiconductor manufacturing processes (Si fab, package assembly, final test), SMT and PCBA manufacturing, electronics reliability standards, server system hardware design and failure analysis
Technologies
8D reports, MS Office, data analytical tools
Responsibilities
Track key quality metrics and report to engineering teams; coordinate and participate in customer audits; manage critical incidents and issue resolution across engineering teams; craft customer presentations on root cause and corrective actions; write and review 8D reports; drive internal problem resolution and operational continuity.
Seniority
Senior, hands-on IC
