Veterinary Receptionist
Core
Primary point of contact for clients and pets, managing front desk operations, scheduling, and client communications in a clinical setting.
Role type
Veterinary Receptionist
Builds
Patient flow and client experience at a veterinary clinic
Domain
Veterinary services / Healthcare
Deliverable
client delivery
Required skills
Appointment scheduling, multi-line phone management, medical records management, payment processing, veterinary medical terminology, conflict resolution, animal handling
Preferred skills
Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet
Technologies
Practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, ezyVet), EMR, PIMS
Responsibilities
Greet and check in clients, verify and update medical records, answer phone inquiries, process payments and invoices, communicate medical information and care instructions, coordinate with veterinary staff, maintain reception area cleanliness
Seniority
Entry-level to Mid-level, full-time