IT NOC Technician
Core
Monitor and maintain high-availability network infrastructure supporting mission-critical launch operations, engineering systems, and Starlink services.
Role type
IT NOC Technician (24/7 operations)
Builds
Enterprise and operational networks, data centers, cloud environments, and connectivity for launch sites and satellite operations
Domain
Aerospace / Space Operations / Network Infrastructure
Required skills
TCP/IP, BGP, OSPF, VLANs, firewalls, VPNs, DNS, DHCP, network monitoring tools, ITIL processes, ticket management, runbook execution, cross-functional collaboration
Preferred skills
CompTIA Network+ or CCNA, cloud networking (AWS/Azure), Python/PowerShell/Bash scripting, high-availability environment experience
Technologies
Advanced monitoring platforms, ITIL-aligned ticketing systems, network monitoring and observability tools
Responsibilities
Monitor enterprise and operational networks, data centers, cloud environments, and connectivity; Manage ISP circuits for outages and turnups; Detect, triage, and respond to network incidents; Perform initial troubleshooting of network, firewall, routing, switching, and connectivity problems; Create, manage, and escalate tickets; Execute runbooks and standard operating procedures; Generate operational reports and post-incident summaries; Maintain accurate documentation of network topologies and configurations; Participate in change management and incident management; Collaborate with cross-functional teams to improve monitoring coverage
Seniority
Mid-level, hands-on IC
