Veterinary Receptionist
Core
Front desk representative managing client intake, scheduling, and communication for a veterinary hospital.
Role type
Veterinary Client Service Representative
Builds
Smooth client experience and operational flow for a small-animal veterinary practice
Domain
Veterinary Services / Healthcare Administration
Deliverable
client delivery
Required skills
Scheduling, multi-line phone management, practice management software, veterinary terminology, payment processing, record keeping, empathy, conflict de-escalation, animal comfort
Preferred skills
Cornerstone software experience
Responsibilities
Welcome clients and manage phone inquiries, schedule appointments and confirm visits, process payments and explain invoices, maintain client records, coordinate with medical team, handle sensitive conversations like euthanasia scheduling