Technical Account Manager
Core
Provide technical support, project management, and feature design for Plume's Enterprise customers and ISPs, acting as the primary technical liaison for the APAC region.
Role type
Senior Technical Account Manager (Enterprise/ISP)
Builds
Smart home and connected space services for ISPs and enterprises
Domain
Smart home technology, ISP services, Cloud infrastructure, WiFi networks
Deliverable
client delivery
Required skills
Technical account management, Network operations and management, Cloud architecture (IaaS/PaaS/SaaS), Wireless technologies (802.11), Troubleshooting (Serial, SSH, Wireshark), API product enhancement, Cross-functional coordination
Preferred skills
Project management, Feature design, Process definition, Subject matter expertise in Plume platform
Technologies
Plume Pods, Gateway Devices, APIs, OpenSync, Jira, Confluence, Slack
Responsibilities
Coordinate resolution of technical issues with Service Providers and customer teams; Act as technical liaison between Plume and customer vendors (ODMs, chipset vendors); Identify platform API product enhancement opportunities; Provide post-sales support and guidance for Platform API users; Drive diagnosis and testing of complex problems; Lead cross-functional reviews with Product and Engineering to define new feature requirements; Create processes and documentation for the TAM team.
Seniority
Senior, hands-on IC
