Senior Product Manager - Customer Directory
Core
Define product strategy and roadmap for a shared customer directory across SumUp's ecosystem (Online Store, Bookings, POS, Invoicing, Payment Links, Loyalty) to build a trusted customer view.
Role type
Senior Product Manager (Platform/Cross-product)
Builds
A unified customer identity and data model serving millions of merchants across multiple SumUp products.
Domain
Fintech / E-commerce / Customer Data Management
Required skills
Product strategy definition, cross-product alignment, data fluency, technical system understanding (APIs/data flows), privacy and data rights expertise, stakeholder management
Preferred skills
Customer identity systems, Customer Data Platforms (CDP), CRM
Technologies
APIs, Data flows, GDPR tools
Responsibilities
Define product strategy and roadmap for the shared customer directory; Make core product decisions on customer identity, data ownership, permissions, and consent; Partner with engineering, design, privacy, and legal teams; Align priorities with other product managers building on the shared customer model.
Seniority
Senior, hands-on IC