Veterinary Receptionist
Core
Primary point of contact for clients and pets, managing front desk operations, scheduling, and client communications in a clinical setting.
Role type
Veterinary receptionist
Builds
Client experience and operational efficiency for a veterinary hospital and urgent care
Domain
Veterinary services / Healthcare
Deliverable
client delivery
Required skills
Appointment scheduling, multi-line phone management, medical records management, payment processing, veterinary medical terminology, conflict resolution, active listening
Preferred skills
Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, ezyVet), knowledge of vaccination protocols, comfort handling animals of varying sizes and temperaments
Responsibilities
Greet and check in clients, verify and update medical records, answer phone inquiries, process payments and explain invoices, communicate medical information and care instructions, coordinate with veterinary staff, maintain cleanliness of reception area
Seniority
Entry-level to Mid-level, hands-on IC