Customer Service Representative & Veterinary Assistant
Core
Front-desk client service and clinical support for a veterinary clinic, managing appointments, client communication, and assisting with patient care.
Role type
Client Service Representative & Cross-Trained Veterinary Assistant
Builds
Client service workflows, appointment scheduling systems, and hospital operational standards
Domain
Veterinary Medicine / Healthcare
Required skills
Client service, appointment scheduling, patient handling, exam room preparation, team collaboration, process improvement, leadership
Preferred skills
Previous experience as both CSR and Veterinary Assistant, organizational skills, initiative, flexibility
Technologies
None stated
Responsibilities
Manage client communication, appointment scheduling, phone calls, check-ins, and checkouts; Assist medical team with appointments, patient handling, and treatments; Prepare exam rooms and maintain hospital cleanliness; Develop and refine CSR workflows and SOPs; Lead front-desk flow optimization
Seniority
Individual Contributor, entry-to-mid level