Client Service Associate Part Time
Core
Primary point of contact for clients delivering high-touch aftersales service, managing the end-to-end repair journey from intake to resolution for luxury watches and jewelry.
Role type
Part-time Client Service Associate (Luxury Retail Aftersales)
Builds
Seamless client service experiences and repair execution for luxury watch and jewelry brands.
Domain
Luxury retail / High-end jewelry and watches
Deliverable
client delivery
Required skills
Client relationship management, repair process explanation, on-site quick service execution (strap changes, sizing, cleaning), escalation handling, commercial awareness, cross-functional collaboration
Preferred skills
Emotional intelligence, multi-case management, sales partnership
Technologies
Cartier Service Policies, inventory control systems
Responsibilities
Manage client communications and service updates, perform on-site quick services like strap changes and engraving, coordinate repair orders with workshops, handle client escalations, support sales of accessories and watches
Seniority
Entry-level, part-time retail associate