Office Manager
Core
Manage overall operations, sales, and profitability of an optical retail location while supporting patient medical needs and Total Patient Experience (TPE).
Role type
Retail operations manager (optical)
Builds
Optical retail store operations and patient care experience
Domain
Healthcare retail / Optical
Deliverable
product features
Required skills
Retail operations management, Sales and profitability optimization, Team leadership and training, Inventory and supply chain management, HR management (recruitment, scheduling, performance appraisals), Financial administration, Insurance and billing processing, Customer service standards, Safety and compliance (HIPAA, OSHA), Data analysis and reporting
Preferred skills
State Optician's License, ABOC certification, Business Administration degree (via careerplan.io/jobs/8869204002-office-manager-at-ecpcareers)
Technologies
Optical equipment, Computer software for scheduling and billing, KPI scorecard tools
Responsibilities
Direct planning and delegation to maximize store sales and profitability; Serve as liaison between doctors and store personnel; Manage employee recruitment, training, scheduling, and performance appraisals; Enforce corporate policies and safety regulations; Execute Total Patient Experience (TPE) standards including greetings and selling protocols; Manage facility maintenance, cash handling, and inventory; Generate weekly reports and conduct inventory assessments.
Seniority
Mid-level, hands-on IC