Junior IT Support Analyst
Core
Provide end-to-end IT support, device provisioning, and system administration for a global game development team.
Role type
Junior IT Support Analyst
Builds
IT support services, device provisioning, and system administration for game developers
Domain
Game development / Corporate IT
Deliverable
client delivery
Required skills
Mac OS and Windows administration, Google Workspace management, IT asset management, documentation creation, ticket system management, remote connection tools, peripheral support
Preferred skills
iOS/Android/Linux knowledge, computer networking fundamentals, Jira Service Management, SaaS support experience, hardware maintenance
Technologies
Google Workspace, Jira, Confluence, Microsoft Entra, Okta, Parsec, AnyDesk, Adobe Creative Suite, Autodesk Suite, Unity, Unreal, Wacom Cintiq, Cisco Wi-Fi (via careerplan.io/jobs/8864949002-junior-it-support-analyst-at-wildlife-studios)
Responsibilities
Manage IT tickets ensuring SLA compliance, provision and de-provision workstations and devices, troubleshoot incidents across OS and mobile platforms, create technical documentation, maintain office infrastructure and servers, administer Google Workspace and identity management systems.
Seniority
Junior, hands-on IC