Lead Veterinary Receptionist
Core
Lead a front desk team at a veterinary hospital, ensuring smooth workflow, exceptional client service, and accurate scheduling while supporting patient care.
Role type
Senior front desk operations lead (veterinary)
Builds
Client-facing service experience and operational efficiency for a veterinary practice
Domain
Veterinary services / Healthcare administration
Deliverable
client delivery
Required skills
Leadership and mentoring, conflict resolution, scheduling and check-in/check-out, invoicing and payment processing, telephone screening, animal handling and safety, medication pick-up verification, veterinary software proficiency
Preferred skills
None stated
Technologies
Veterinary software systems
Responsibilities
Guide and mentor the front desk team; assist with training and onboarding new staff; resolve conflicts among front desk staff; screen telephone calls and assist with escalated calls; ensure accurate scheduling and client communication; process estimates and payments; escort clients and patients safely; assist with medication pick-up and verification; maintain front desk organization and efficiency.
Seniority
Senior, hands-on IC