Support Engineer, U.S. Government Support
Core
Support Engineer for U.S. Government agencies, diagnosing and resolving complex GitLab issues in secure, air-gapped, and classified environments.
Role type
Senior Support Engineer (Government)
Builds
Internal support tools, automation, and troubleshooting utilities for restricted environments
Domain
DevSecOps, Cloud Infrastructure, U.S. Government
Deliverable
client delivery
Required skills
Linux systems administration, GitLab internals, scripting (Ruby/Bash), CI/CD workflows, Kubernetes/OpenShift, technical documentation, AI/LLM tooling in air-gapped environments
Preferred skills
DISA STIG/SELinux knowledge, pair programming, hiring review participation
Technologies
GitLab, Linux, Ruby, Bash, Kubernetes, OpenShift, Git, CI/CD
Responsibilities
Diagnose and resolve complex issues in FedRAMP/air-gapped environments, perform deep technical investigations using command-line tooling, create reusable support documentation, build internal support tools, participate in on-call rotations, review applications and participate in hiring decisions
Seniority
Senior, hands-on IC
