CONTRACTOR: Forward Deployed Engineer, Pendo Predict
Core
Embed with customers to design, build, and ship custom predictive models (churn, upsell, expansion) using product usage, CRM, and data warehouse data to forecast account risk and opportunities.
Role type
Contractor Forward Deployed Engineer (Technical Consulting & Customer Implementation)
Builds
Custom predictive models and integration solutions for customer environments
Domain
B2B SaaS, Customer Success, Sales, Product Analytics
Deliverable
production ML models | product features
Required skills
SQL, technical discovery, data modeling, stakeholder communication, ambiguity management, model integration, documentation
Preferred skills
analytics engineering, cloud data warehouses (Snowflake, BigQuery, Redshift), CRM structures (Salesforce), product analytics tools (Pendo, Mixpanel), ML concepts (training, evaluation, SHAP)
Technologies
SQL, Snowflake, Salesforce, Pendo, BigQuery, Redshift, Azure Synapse, Amplitude
Responsibilities
Run technical discovery to assess data maturity and set implementation expectations; design data models and define business metrics for predictions; build and present predictions to technical stakeholders; guide IT teams through integration and optimize model parameters; document action playbooks for CS/Sales/Product teams; channel field learnings back to product roadmap.
Seniority
Mid-level, hands-on IC
