Technical Analyst- Enterprise Customer Platforms (Remote)
Core
Support Architects in analyzing business initiatives, translating requirements into documented solution options, and ensuring solution designs align with enterprise standards for digital experiences.
Role type
Technical Analyst (Solution Design & Architecture Support)
Builds
Digital experiences for members and employers via customer platforms
Domain
Financial services / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Solution design, technical documentation, requirements analysis, API/integration analysis, architecture governance, stakeholder consultation, problem-solving
Preferred skills
Salesforce certifications (Platform Developer I/II), MuleSoft experience, financial services or federal government domain knowledge
Technologies
Salesforce CRM, Web Self-Service, Experience Cloud, Marketing Cloud, Mobile Publisher, Data 360, Tableau, MuleSoft, APIs
Responsibilities
Develop and maintain solution artefacts (design docs, decision records, data flows), document current/future-state architectures, analyze impacts across applications and integrations, support architecture review processes, assist with defining solution scope and risks, participate in discovery workshops
Seniority
Mid-level, hands-on IC
